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ເຄືອຂ່າຍການດູແລຜູ້ບໍລິໂພກໂດຍກົງໃນລັດ Colorado

Information & Assistance Service

We’re here to help

Consumer Direct Care Network Colorado (CDCO) provides quality Information and Assistance (I&A) services to Consumer Directed Attendant Support Services (CDASS) and In-Home Support Services (IHSS) members and Authorized Representatives (AR). Through I&A services, you can access up-to-date information, useful resources, and answers to your questions about Home and Community-Based Services (HCBS). These services are designed to help you understand available programs and make the most of the opportunities for self-directed in-home care.

I&A Services at CDCO
Tallored Support for CDASS and IHSS Members
I&A Services Informational Webinars

Enroll in Information and Assistance

Interested in I&A services? Click the button below to complete our online referral form. After completing the form a CDCO staff member will contact you about next steps.

Members and ARs can click here to learn how to submit an I&A member referral.

How To Submit an I&A Member Referral
How To Submit an I&A Case Manager Referral

Case Managers can click the below button to submit an I&A Referral for a member.

Complete the I&A Referral Form

I&A Services to meet all your needs

I&A services are available on a voluntary basis for CDASS and IHSS members and ARs. We offer I&A Services in both English and Spanish.

Medicaid Navigation

  • Health First Colorado, long-term services and supports (LTSS), and HCBS overview.
  • How to maintain your Health First Colorado case.
  • Available LTSS benefits and how to apply.
  • How to work with a case manager.
  • Benefit reassessment guidance.

Consumer Direction Education

  • Develop skills to succeed in the Consumer Direction program.
  • Grow as a self-advocate.
  • Assess your fit for CDASS or IHSS.

Support Resource Navigation

  • Available support resources.
  • Support resources in your community.
  • How to inquire about resources and get help.
  • How to address a complaint with Colorado Department of Labor and Employment.
  • Needs assessment.

Service Quality Reporting

  • Quality service overview.
  • How to improve service quality.
  • When and how to make service complaint.
  • Complaint reporting and monitoring assistance.

Member Enrollment

  • CDASS and IHSS member services and care guidance.
  • FMS enrollment support.
  • FMS transition support.

Emergency and Backup Planning

  • Emergency plan development.
  • Attendant backup plan development.
  • Overview of Attendant safety plan for CDASS background check exception process.

CDASS Individual Allocation Utilization Coaching and Monitoring

  • Review and monitor Individual Allocation.
  • Identify and address spending and utilization issues or adjustments.

Attendant Recruitment and Retention

  • Develop recruitment strategies.
  • Support creating and posting ads for attendants.
  • Attendant interview support.
  • Wage setting guidance.
  • Schedule setting guidance.
  • Attendant termination support.

Mediation

Attendant Recruitment and Retention

  • Develop recruitment strategies.
  • Support creating and posting ads for attendants.
  • Attendant interview support.
  • Wage setting guidance.
  • Schedule setting guidance.
  • Attendant termination support.

Need more help?

Talk to a Team Member
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