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科罗拉多消费者直接关怀网络
Information & Assistance Service
We’re here to help
Consumer Direct Care Network Colorado (CDCO) provides quality Information and Assistance (I&A) services to Consumer Directed Attendant Support Services (CDASS) and In-Home Support Services (IHSS) members and Authorized Representatives (AR). Through I&A services, you can access up-to-date information, useful resources, and answers to your questions about Home and Community-Based Services (HCBS). These services are designed to help you understand available programs and make the most of the opportunities for self-directed in-home care.
Enroll in Information and Assistance
Members and ARs can click here to learn how to submit an I&A member referral.
Case Managers can click the below button to submit an I&A Referral for a member.
I&A Services to meet all your needs
Medicaid Navigation
- Health First Colorado, long-term services and supports (LTSS), and HCBS overview.
- How to maintain your Health First Colorado case.
- Available LTSS benefits and how to apply.
- How to work with a case manager.
- Benefit reassessment guidance.
Consumer Direction Education
- Develop skills to succeed in the Consumer Direction program.
- Grow as a self-advocate.
- Assess your fit for CDASS or IHSS.
Support Resource Navigation
- Available support resources.
- Support resources in your community.
- How to inquire about resources and get help.
- How to address a complaint with Colorado Department of Labor and Employment.
- Needs assessment.
Service Quality Reporting
- Quality service overview.
- How to improve service quality.
- When and how to make service complaint.
- Complaint reporting and monitoring assistance.
Member Enrollment
- CDASS and IHSS member services and care guidance.
- FMS enrollment support.
- FMS transition support.
Emergency and Backup Planning
- Emergency plan development.
- Attendant backup plan development.
- Overview of Attendant safety plan for CDASS background check exception process.
CDASS Individual Allocation Utilization Coaching and Monitoring
- Review and monitor Individual Allocation.
- Identify and address spending and utilization issues or adjustments.
Attendant Recruitment and Retention
- Develop recruitment strategies.
- Support creating and posting ads for attendants.
- Attendant interview support.
- Wage setting guidance.
- Schedule setting guidance.
- Attendant termination support.
Mediation
- Mediation for service authorization conflicts
- Mediation for service delivery conflicts
- Mediation Request Form
- CDASS Mediation Services
- IHSS Mediation Services
Attendant Recruitment and Retention
- Develop recruitment strategies.
- Support creating and posting ads for attendants.
- Attendant interview support.
- Wage setting guidance.
- Schedule setting guidance.
- Attendant termination support.